Everything you need to know

Yes — every price shown is inclusive of VAT. Delivery and installation are quoted separately once we know your location and site access, so you always see the full picture before you commit.

Yes. Request a free private consultation on our Request page — we typically respond within 24 hours. You can also call us on 021 007 3672 or email sales@spawellnesstreatment.co.za directly.

Yes — every product listed is genuinely in stock and ready to ship. If that ever changes for a specific item, we'll say so clearly on that product's page.

EFT (electronic funds transfer) / bank transfer. At checkout you'll receive our banking details and an order reference to use — we confirm payment and arrange delivery once it reflects.

Contact us as soon as possible after ordering — the sooner you reach out, the more flexibility we have. See our Return Policy for the formal cancellation and cooling-off terms.

We deliver and install nationwide, across all nine provinces of South Africa, from our base in Kimberley, Northern Cape.

In-stock units are typically delivered within 7–14 business days of order confirmation. Order processing (stock allocation and quality checks) takes 1–3 business days before that.

It depends on your distance from us and site access (e.g. crane requirements for a tricky installation). We confirm the exact cost in writing on your quotation — before you pay, never added as a surprise afterwards.

Where installation is included in your quote, our own team handles placement, plumbing, electrical connection and commissioning on-site, then walks you through basic operation and water care.

Make sure there's clear, safe access to the installation point — our team will confirm exactly what's needed (doorway widths, stairs, outdoor access) ahead of time. Inspect the unit on arrival and note any visible damage on the delivery paperwork before signing.

5 days from the date of delivery — not the date you placed your order. Because delivery can take 7–14 business days, the clock only starts once the goods are physically in your hands.

Email sales@spawellnesstreatment.co.za within 5 days of delivery with your order number, the reason for return, and photos where relevant. We'll respond within 2 business days.

If the item is defective, damaged in transit, or we shipped the wrong item, we cover 100% of the cost. For a change-of-mind return, you're responsible for the reasonable direct cost of collection, which we quote in writing before arranging it.

For a change-of-mind return: yes — unused, uninstalled, and in original packaging. For a defective, damaged, or wrongly-shipped item: no, normal use to identify the issue doesn't affect your rights.

We confirm the outcome within 5 business days of receiving and inspecting a returned item, then pay approved refunds within 7–14 business days, back to your original payment method or by EFT.

Email sales@spawellnesstreatment.co.za within 48 hours of delivery with photos. We'll arrange a free repair, free replacement, or full refund (including delivery fees) — your choice, at no cost to you.

Email us within 5 days with your order number and photos. We'll arrange free collection of the wrong item and free delivery of the correct one, or a full refund including delivery fees, if you'd rather not wait.

Yes, in full, if the return is due to a defect, damage, or our error. For a change-of-mind return, the original delivery fee is not refundable — only the product price, less any applicable collection cost.

Coverage varies by product (shell, plumbing/jets, electrical components and cabinetry each carry their own terms) and is confirmed on your invoice and product documentation. Our installation workmanship is separately warranted for 12 months from commissioning.

Email sales@spawellnesstreatment.co.za with your invoice number, model, and a description of the issue (photos help). Our service team will arrange assessment and, where covered, repair or replacement.

Email sales@spawellnesstreatment.co.za, call 021 007 3672, or use our contact form — we aim to respond within 24 hours. Our hours are Mon–Fri 08:00–17:00 · Sat 09:00–13:00.