Refund Policy

Under the Consumer Protection Act's cooling-off provisions for direct-marketing and distance sales, you may cancel a change-of-mind order within 5 days of delivery and receive a refund, less any reasonable direct collection costs we are entitled to recover (see our Return Policy, question 4, for exactly who pays what).

Custom-configured or made-to-order units may not be cancellable once production or importation has started. We will make this clear on your quotation before you commit.

If goods are defective, damaged in transit, unsafe, not as described, or the wrong item was shipped, you are entitled to a free repair, replacement or full refund (including original delivery fees) in line with the Act. Contact us within 48 hours of delivery for damage claims, or as soon as reasonably possible for any other defect discovered later — our statutory obligation for defective goods runs for 6 months from delivery under Section 56 of the CPA.

We confirm the outcome of a return within 5 business days of receiving and inspecting the returned item. Approved refunds are then paid to your original payment method, or by EFT, within 7–14 business days of that confirmation.

Shipping fees are refunded in full for defective, damaged or wrongly-shipped items; they are not refunded for change-of-mind returns. Full detail is in our Return Policy.